These Service Terms and Conditions (the “Terms”) govern the use of the QueQ application, websites, and related services (collectively, the “Services”) provided by Queue Q (Thailand) Co., Ltd. and its affiliates (“QueQ”, “we”, “us”, or “our”). By registering for, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy.
“Account” means a registered QueQ user account.
“Credentials” means usernames, passwords, PINs, one-time passwords, biometric authentication, device credentials, or other authentication methods used to access the Services.
“Personal Data” means information relating to an identified or identifiable individual.
“Premium Subscription” means a paid, automatically renewable monthly subscription that provides access to the Premium features described in Clause 4.
“Participating Restaurants” means restaurants that make queue or booking functions available through QueQ and are eligible for Premium search and booking-range features.
“Application Marketplace” means the Apple App Store, Google Play, or another platform through which a Premium Subscription is purchased or managed.
2.1 You must read and accept these Terms before using the Services.
2.2 These Terms form part of our agreement with you and should be read together with our Privacy Policy.
2.3 We may amend these Terms from time to time. If a change materially affects your rights or obligations, we will provide reasonable notice through the Application or another appropriate channel before the change takes effect, unless immediate action is required by law, security, fraud prevention, or technical necessity.
2.4 Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms.
2.5 New or modified features remain subject to these Terms unless we expressly state otherwise.
3.1 You may register using a method provided by QueQ or sign in through a supported third-party account. You must provide accurate, complete, and current information.
3.2 You are responsible for safeguarding your Account and Credentials. You must promptly notify us if you suspect unauthorized access.
3.3 Transactions and activities carried out through your Account are presumed to have been authorized by you unless applicable law provides otherwise.
3.4 We process Personal Data only in accordance with our Privacy Policy and applicable law.
3.5 We may send service communications necessary to operate your Account. Marketing communications will be sent only in accordance with your communication preferences and applicable law, and you may opt out through the methods we provide.
3.6 You must not use the Services unlawfully, fraudulently, abusively, or in a way that interferes with the Services, other users, merchants, networks, or systems.
3.7 Users who have not reached the legal age required to enter into these Terms or make transactions must use the Services only with the consent and supervision required by applicable law.
3.8 If you pay for goods or services and receive an incorrect, incomplete, or undelivered item or service, contact the relevant merchant or our support team at info@queq.me or (+66) 2-938-3515, Monday to Friday, 8:00 a.m.–6:00 p.m., excluding public holidays.
3.9 Except where applicable law or Clause 4.8 provides otherwise, completed transactions cannot be canceled, reversed, or refunded solely because you change your mind.
3.10 We may reasonably modify, suspend, or discontinue parts of the Services where necessary for maintenance, security, legal compliance, fraud prevention, technical operation, merchant requirements, or product changes. Where reasonably practicable and material to users, we will provide notice.
4.1 While active, a Premium Subscription unlocks:
4.1.1 No Banner Ads: banner advertisements displayed by QueQ within the Application are removed. This benefit may not remove merchant content, sponsored listings, transactional messages, third-party content, or notices required for operation or compliance.
4.1.2 Expanded Restaurant Search and Booking Range: eligible users may search for and initiate bookings with Participating Restaurants over a wider geographic range than the standard range.
4.2 Expanded range currently applies only to Participating Restaurants and not to other categories such as hospitals or service centers unless stated otherwise in the Application.
4.3 Premium provides access only to software functionality. It does not purchase food, physical goods, restaurant services, reservations, or queue positions and does not transfer ownership of any software, digital content, or intellectual property.
4.4 Premium does not guarantee restaurant participation, queue availability, booking availability, priority treatment, a particular queue position, or successful completion of a booking. Merchant rules, arrival requirements, cancellation rules, and queue-removal rules continue to apply.
4.5 Premium is billed monthly. The price and currency are shown before confirmation. Unless otherwise stated, there is no free trial and the first billing period is charged immediately through the relevant Application Marketplace.
4.6 Premium renews automatically unless canceled through the relevant Application Marketplace. Renewal timing and billing are governed by that marketplace’s rules. For Apple subscriptions, the Apple Account may be charged within 24 hours before the next subscription period.
4.7 You can manage or cancel Premium in your Application Marketplace account settings. Uninstalling QueQ or deleting your QueQ Account does not cancel Premium. After cancellation, Premium normally remains available until the end of the paid billing period, subject to marketplace rules.
4.8 Refund requests must generally be submitted through the Application Marketplace where the purchase was made. Submitting a request does not guarantee approval. Eligibility, amount, method, and timing are governed by marketplace rules and applicable law. Canceling a subscription is not the same as requesting a refund.
4.9 You may restore a previously purchased Premium Subscription using the restore mechanism provided by the relevant Application Marketplace, subject to successful verification and the marketplace’s rules.
4.10 Premium features may be temporarily unavailable because of maintenance, outages, merchant unavailability, network conditions, marketplace verification delays, security incidents, or events beyond our reasonable control.
4.11 If payment fails, is reversed, refunded, canceled, or cannot be verified, Premium access may be suspended or terminated.
5.1 You retain ownership of content you upload or publish. You grant QueQ a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and process that content only as reasonably necessary to operate, improve, secure, and promote the Services, subject to our Privacy Policy.
5.2 You must have the right to upload or publish your content and must not infringe the rights of others.
5.3 QueQ software, designs, text, graphics, logos, databases, trademarks, and other proprietary materials are protected by intellectual-property laws. Except as permitted by law or written authorization, you may not copy, modify, distribute, sell, reverse engineer, or commercially exploit them.
6.1 You may request deletion of your Account using the process described in our Privacy Policy.
6.2 Account deletion stops future collection through the deleted Account, but certain records may be retained where required or permitted for legal, tax, accounting, security, fraud-prevention, subscription-restoration, or dispute-resolution purposes.
6.3 Deleting your Account does not cancel Premium. Existing subscription charges remain payable until the subscription is canceled through the relevant Application Marketplace.
6.4 We may suspend or terminate access where reasonably necessary, including for fraud, false registration information, security threats, malware, system interference, unlawful use, intellectual-property infringement, material breach of these Terms, or legal requirements.
The Services may link to merchants, websites, applications, payment providers, or other third parties. Their products, services, availability, content, and privacy practices are governed by their own terms. QueQ is not responsible for third-party services except to the extent required by applicable law.
8.1 The Services are provided on an “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure operation.
8.2 To the maximum extent permitted by law, QueQ is not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services, third-party merchants, network failures, or marketplace actions.
8.3 Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Translations are provided for convenience. If there is any inconsistency between the Thai version and another language version, the Thai version prevails to the extent permitted by law.
These Terms are governed by the laws of Thailand. The parties submit to the non-exclusive jurisdiction of the courts of Thailand, without limiting any mandatory consumer rights under applicable law.
Questions about these Terms may be sent to info@queq.me.