Thank you for downloading and using our application!
Our greatest goal is to help you spend your time in the wisest manner by reducing your aimless waiting time at stores with our application: NT City Gateway!

In order for you to achieve the best experience from NT City Gateway, we may have to collect some of your personal information as well as other information of yours. So, we made this policy for you to understand our practice.


The purpose of this privacy policy is to ensure that you understand how and why we collect, as well as how we use your information.

This Privacy Policy applies to all websites, apps, events and other services operated by NT City Gateway which, altogether, we called “services”; starting from May 11, 2020. (“Effective Date”)


You can call us “NT City Gateway”, we are the limited company incorporated in Thailand that is responsible for your information under this Privacy Policy (the “Data Controller”). You may find us at this address:

National Telecom Public Company Limited.
99 Chaengwatthana Rd,
Lak Si,
Bangkok, 10210


We collect information generated as you use our services, such as access logs, details about your queue, your real-time geolocation, as well as other information from third parties. To learn more about the information we collect, please see:

As you use our services, you give us certain information, includes:

When you use our services, we also collect information on how you’ve used our services as well as information about the devices you use to access our services.

In addition to the information you provide us above, we receive information about you from other channels, including:


We use your information to improve our services and to provide you with advertising that are relevant and interesting, and for other reasons which are stated below

Account Maintenance

Offers and Advertisements

Legal and Security Matters

To process your information as described above, we operate on these following grounds:


We are a queuing application, so we don’t share much of your information. However, when we do, it will mostly be about displaying your queue statuses. We also share some users’ information with service providers and partners who assist us in operating the services, and in some cases, legal authorities. You can find out who they are below.

We put your name and profile picture that you have set in your NT City Gateway account on public display along with your queue number on the queue display monitor. The queue display monitors on which your information will be displayed are installed at the stores, shops, or locations that you have booked your queue. Displaying such information will help you as well as others to see, identify, and keep track of their queue on the monitor.

Please note that if you have logged into NT City Gateway with your social media account, your social media display name and picture will be set as your NT City Gateway account’s default. In short, you understand, agree, and accept that this information will be displayed on the queue display monitor publicly.

You can change your display name and picture to whichever you want, as long as it doesn’t contain any content of nudity, sexual, violence, hate speech, private information, solicitation, scam, impersonation, copyright or trademark infringement, or any content which is against the law.

If you don’t want your profile picture to be displayed on the monitor at all, you can change your preference under “User Profile” setting and your public display profile picture will be replaced with our stock character.

We may hire third party services to help us operate and improve our services. They assist us with various tasks, which may include data hosting and maintenance, analytics, marketing, advertising, payment processing and security operations.

As your privacy is our priority, all of our service providers and partners must agree and sign our confidentiality agreement.

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

We may disclose your information if we are requested to do so either by laws, court order, or any other legal requirements as reasonably necessary and in these cases: (i) if disclosure would alleviate our liability in the lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other actions against suspected or actual illegal or harmful activity; (v) when being inquired by government or government sector regarding the country administration.

Sometimes, we may share your information with third parties. If so, we will tell you why we have to and want to share your information.

We may use and share non personally identifiable information – data that may indirectly personally identify who you are such as device information, behavioral data, or geolocation – with third parties to develop and deliver targeted advertising on our services.


Some information may involve cross-border data transfer to Thailand, Singapore, Japan, and other jurisdictions.


You can control what we collect via these tools:

If your country has any applicable laws on privacy or personal information which give you the right to access or review your information, you may request a copy of your personal information by contacting us with your proof of identity. However, we may reject your request if it is considered unlawful or if it infringes on trade secrets, intellectual property, or the privacy of others.


We employ our best security measures to protect your valuable information, but we do not promise, and you should not expect, that your personal information will always remain secured.

We may suspend your use of all or part(s) of the services without notice if we suspect or detect any breach of security.


We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.

Please be informed that we cannot promise or specify the exact time frame which all data of yours will be deleted or fully anonymized due to technical constraints.


If you are under 10 years old, you cannot use this service unless your parent agrees on this policy. Additionally, if you have not met the legal age, your parent must agree on this policy before you make any transaction as required by law.

For incompetent or quasi-incompetent person, you may use this service only if your guardian or curator of yours has agreed on this policy.

In any cases above, if your parent, guardian, or curator has not agreed on this policy, you agree not to use the services. We may terminate your account if we found that your account violates this term.


Our policy may change over time to comply with applicable laws as well as our business practice and other means. We will notify you before making any changes that may affect your rights and obligations so you can review changes before they take effect. In cases that the changes doesn't affect your rights and obligations, we will notify you when the changes has been made.


If you have any questions about this Privacy Policy or if you want to withdraw your consent, you can reach us here:

Online: webmaster@ntplc.co.th
By post:
Legal Department

National Telecom Public Company Limited.
99 Chaengwatthana Rd,
Lak Si,
Bangkok, 10210